• In Automated Attendant Service when the Dial 0/Timeout Action is set to Call Answer Service Operator, when:
  • the caller presses .
  • the caller makes no selection.
  • the caller presses while using the Directory to transfer.

   

• In Voice Messaging Service when:
  • the user presses , then .
  • the caller presses while using the Directory to transfer.

• In Call Answer Service when:
  • the caller presses or , then when the greeting is playing and the extension does not have a Personal Operator.
    
  • the mailbox is in Answer Only mode and the caller presses or , then during the five-second timeout following the greeting and the extension does not have a Personal Operator.
    
  • the caller presses or , then before or after leaving a message in a mailbox without a Personal Operator.
    
  • the caller presses , while using the Directory to transfer.